DELIVERY INFORMATION


Please find details below of our post and packaging charges and delivery options:

 

UK STANDARD DELIVERY


Royal Mail 1st Class - delivery within 1 to 2 working days

Up to 1kg      £4.95
Up to 2kg      £9.95
Over 2kg     £15.95       
                                   


UK EXPRESS  NEXT DAY DELIVERY


Royal Mail Special Delivery Next Day is available at an additional £10.00
Orders must be placed by 12 noon for a guaranteed delivery by 1pm the next working day.
Please note that a signature is required on receipt.

Please note that working days exclude Saturdays, Sundays and English Bank holidays. Orders must be placed by noon to ensure your delivery is sent the same day.

INTERNATIONAL DELIVERIES


We can deliver your order worldwide, however you will need to contact us prior to ordering, as delivery charges will vary depending on the weight of your order.  If you have any questions about international deliveries please email us at:
sales@paintmypony.co.uk and we can advise you of charges.

We aim to dispatch all orders within 24 hours (week days) and usually will dispatch the same day if orders are received before midday. Please be aware that we make all our products by hand, therefore should we have a very high volume of orders it may take up to 48 hours to dispatch your order.

Any delivery timescales quoted to you are indicative only and we cannot accept liability for delayed delivery caused by any third party.  In addition to this we cannot investigate lost packages with Royal Mail until 15 working days from the due date of delivery. We would therefore recommend that you choose the Express Special Delivery option to avoid any delays of urgent orders.

We hope your order arrives within the delivery time stated and it is very important to us that our products reach you in perfect condition. If you should be unsatisfied with the delivery service in any way please let us know and we can make any improvements necessary.

RETURNS & REFUNDS POLICY


We take great pride in the quality of Fred and Bill products and we want you to be completely satisfied with your purchase.  If you are not happy with any of our products you may return them within 30 days for a full refund or replacement.

Please send us a notice of your return by emailing:
sales@paintmypony.co.uk with your name, address and order number.  Please return goods to:

Customer Services
Paint my Pony

 

You may also cancel your order at anytime before dispatch by simply calling us or emailing sales@paintmypony.co.uk with your name, address and order number.
However please note we aim to dispatch all orders within 24 hours and if possible the same day.  After dispatch you may still cancel your order but you will be required to return the goods as described above for a full refund.  
Please retain your receipt as proof of postage and please note that delivery charges are not refunded.

 

Last updated: November 2016

Paint my pony